Measuring + Managing the Good (Volunteering Matters, Coalition for Efficiency and DataKind UK) logo

Provider: Measuring + Managing the Good (Volunteering Matters, Coalition for Efficiency and DataKind UK)

Location:
  • London

Website: http://www.cfefficiency.org.uk/measuring-the-good/

Contact:Angela.Schlenkhoff-Hus@volunteeringmatters.org.uk

Sector experience:

Areas of expertise:

Organisation overview:

Measuring + Managing the Good
(delivered by Volunteering Matters, Coalition for Efficiency and DataKind UK as joint providers)

The Measuring + Managing the Good approach is founded on the basis that you and your staff are experts in your field and in the social issues you are addressing. We build a diverse support team around you which is made up of business mentors and data scientists from the private sector who are committed to supporting the social sector by volunteering their time, energy and skills.

We will guide you through a structured process to help you meet your impact management needs and become a more results-driven and evidence-based organisation. For the support to be long-lasting, staff at every level will be involved in the process so that your organisation can fully take ownership and embed impact management in its culture, leaving you in a strong position to attract and secure future funding.

The Key

Sector:

  • Citizenship & community

Focus of project:

  • Data management & analysis
  • Developing new products & services

DataKind UK partnered with the Key on a data analysis project to help them understand their impact. Data science volunteers worked with the Key to clean their data and prepare it for a DataDive weekend with 20 analysts. They found that as young people progress through the four stages of the Key's model, there was only a small difference between the skills they gain at stages 2 and 3. With these new insights, the Key went away, collected a new tranche of data to be sure, and after further analysis, they rolled out a new model , merging stages 2 and 3.

Another pivotal outcome of the project was around the types of projects young people chose to undertake. Although The Key knew that leisure projects were popular among young people, they had always found this difficult to justify to funders. During the DataDive they found that leisure projects significantly outperformed other kinds of projects in terms of progress for young people. They took the evidence back to their funders and explained why they needed to keep delivering leisure projects, successfully persuading funders and getting them on board.

The Key have since taken part in two more DataDive weekends and successfully raised funding to hire an in-house data scientist to join their eight-person team. They now use advanced analytics to reduce costs, boost efficiency and increase impact.

Nightline Association

Sector:

  • Mental health & wellbeing

Focus of project:

  • Programme design/theory of change
  • Developing impact plans
  • Performance management
  • Data management & analysis
  • Leadership development
  • Culture change

Through the Measuring the Good programme, we supported the Nightline Association to create a bespoke impact measurement framework. At the time, the CEO was the only full-time, paid member of staff and all the activities were volunteer-led. The majority of their expenditure was on volunteering training conferences.

The Measuring the Good volunteer assigned to Nightline was able to provide a fresh, external perspective to the CEO and Trustees. Together with the trustees they developed theories of change for all the different strands of the organisation's work. They re-aligned all their activities directly to their mission and defined the key outcomes for the organisation. Monitoring and evaluation processes were introduced to all areas of activity.

The process also enabled the organisation to learn to appropriate terminology to articulate their impact in order to be properly understood by funders and other stakeholders. Their confidence increased and their funding applications became clearer and bolder. They applied to Comic Relief for funding using their new impact data and succeeded in securing funding for all of the regional conferences taking place that year.

Another outcome of the project was the increase in buy-in from senior volunteers who were able to see the bigger picture and see how their involvement had direct impact on the organisation.

Empower

Sector:

  • Employment, training & education

Focus of project:

  • Programme design/theory of change
  • Developing impact plans
  • Performance management
  • Data management & analysis
  • Leadership development
  • Culture change
  • Building impact measurement tools

Empower: Be the Change joined the Measuring the Good programme in early 2017. We helped Empower identify its impact needs and matched the organisation with Payal Jain, an experienced Measuring the Good volunteer who, supported by us, guided the Managing Director through a structured process.

The volunteer facilitated discussions to help the MD review and reflect on Empower's existing objectives and measures. They worked together to refresh the organisational goals and outcomes through to 2020, aligning these with the organisation's chain of activities and target user needs. Additional key measures were identified, baselined and tested in the process. Together, they established a performance management framework which includes frequent data collection and reporting.

Since joining Measuring the Good, Empower has more than doubled its income by increasing sales, securing five new grants and accessing an interest-free loan. Another important step in the process was to involve the Directors who now recognise the value of adopting and embedding a robust impact practice.

Managing Director, Jo Clay: "From a personal perspective the process and Payal's support has been invaluable. It has really helped to focus and sharpen up Empower's work and we now have a solid framework in which to sustain and grow the business."