David Waterfall logo

Provider: David Waterfall

Location:
  • North West

Website: http://dpwaterfall.com/

Contact:david@dpwaterfall.com

Sector experience:

Areas of expertise:

Organisation overview:

I'm an experienced and efficient self-employed consultant, drawing on over 15 years of varied expertise working across the country to support charities and social enterprises — helping them increase their social impact and diversify their income, especially where the end goal is securing investment or contracts.

I’m easy to work with and would be pleased to have an informal chat to see if I could offer anything of use for your organisation.

“David provided advice and guidance throughout, and has helped to ensure that our procedures enable us to adopt a more pro-active culture focused on strategic priorities, outcomes and KPIs. This has resulted in a process that everyone can trust and ‘buy in’ to. This is a first for our organisation. Our support was flexible and aligned with our own timescales, and has left us with a new approach to impact management.”

Case study 1: The Blue Door

Sector:

  • Citizenship & community

Focus of project:

  • Programme design / theory of change facilitation
  • Developing new products and services
  • Reviewing external evidence

The Blue Door provides support to domestic abuse and sexual violence victims, and were bidding to the Humberside Police & Crime Commissioner for an Independent Sexual Violence Advisor Service tender.

I worked closely with the Chief Officer and delivery staff to understand the specification, and how the demonstration of social impact would be critical to a winning bid. I supported the development of approaches and the evidence base when crafting the detailed method statements, and in ensuring that the impact to be delivered would align with the area’s existing provision and the infrastructure in place to offer an enhanced service for victims.

Due to my support The Blue Door secured the contract that had a budget of £840,000, with service delivery beginning in October 2016. In addition and as a direct result of the support, the team enhanced their understanding of what is required when bidding in an increasingly competitive environment to deliver public sector services, and how the ability to demonstrate social impact can be pivotal within this.


“David was responsive and diligent, he understood what we would like to achieve and ensured that we wrote a tender which resulted in the commissioning of a new service”

Case study 2: Home-Start Wirral

Sector:

  • Housing & local facilities

Focus of project:

  • Developing impact plans
  • Performance management
  • Developing new products and services

Working with this pro-active organisation that has been delivering services and activities across the borough of Wirral since 2000 through working in partnership with parents by supporting and encouraging them through the difficulties of family life.

The charity recognised that due to increasing demand for its services and decreasing resources with which to deliver them, it needed to diversify its income base and generate unrestricted income. Through a process of business planning and impact management I worked with the team at all levels, to develop the understanding, confidence and necessary systems for a new service. The ability to create, justify and manage social impact within this in moving forward was essential; both for users and for the organisation itself.

As a direct result of my support the trustees agreed to proceed with their social investment journey, and I facilitated discussions with investors to define their needs and how the charity was best to respond to these.


“Working with David has been a pleasure. He is extremely well-prepared, thorough and professional. He is very familiar with the challenges charities face and his knowledge of business planning has been invaluable, particularly for a charity exploring the new world of social investment.”

Case study 3: It’s My Right

Sector:

  • Mental health & wellbeing

Focus of project:

  • Developing impact plans
  • Culture change

It’s My Right sought to bid for a contract commissioned by North Lincolnshire Council and North East Lincolnshire Council, for the Provision of Domestic Abuse Support Services across all of North Lincolnshire. Given the nature of the service being to support some of the most vulnerable in society, an ability to demonstrate social impact was a significant part of the tender requirement.

I worked with It’s My Right closely throughout the support to help them show the full social impact of their activity and subsequently design their business model for the new service to maximise social impact for victims. From the outset I developed a clear work programme for what needed to be done, showing how this would all be achieved. This put the senior staff at ease, and helped develop confidence. This enabled them to articulate their offer in their tender submission.

Due to my support It’s My Right secured the contract, the submission for which scored 100% of the marks available for quality that included social impact. The contract specification held a budget of £1.02 million, and began in April 2016.


"David was extremely responsive, supportive and ensured we retained our focus during the commissioning process."