Crellin Consulting logo

Provider: Crellin Consulting

Location:
  • Yorkshire & Humber

Website: http://www.crellinconsulting.co.uk/

Contact:debbie@crellinconsulting.co.uk

Sector experience:

Areas of expertise:

Organisation overview:

Crellin Consulting was estabished in 2008 by Debbie Crellin. We provide professional consultancy services across the public, private and third sectors. These services are focused around the themes of Business, People and Place. We focus on the core delivery areas of:

1) Social impact - social value outcomes, impact measurement and data collection, evaluations, performance improvement
2) Bidding forGrants and Contracts - e.g. larger scale grants and public sector health and local authority tenders
3) Business Planning/Feasibility Studies - usually for new products / services or capital projects and linked to social investment.

Crellin Consulting has strong social values and purpose: 'through provision of our services we strive to enable communities and individuals to prosper, particularly where those areas or individuals represent communities that are the most excluded or disadvantaged due to health, gender, race or poverty etc.

Our aim is to help organisations increase their income and grow. Our core delivery areas help organisations to become more financially sustainable, maintaining, increasing or improving their service delivery and performance.

80% of our customers are individual charities or social enterprises, although we do also undertake tendering for some local private SMEs (as these provide local jobs). Most of our third sector customers employ between 5 and 20 people, through we have undertaken impact evaluations for housing associations that employ 200 plus staff. Most are loca area based chrarities, though we have a number of regional and national customers based in Yorkshire and customers based in the North West, North East and East Midlands. Sectors include - employment, skills and regeneration, community anchors/hubs, health, heritage, faith, housing, environmental (natural environment) and women's organisations.

We operate an associates model - all commissions are managed and quality assured by Debbie Crellin. We work with several trusted associates, with whom we have an excellent long term working relationship, to add skills and capacity. We have PL and PI to £5 million.

For social impact, IT systems support, we work with 'All my Systems' a local Huddersfield based company that develops microsoft dynamix based CRM systems.

Case study 1: NDR-UK

Sector:

  • Physical health

Focus of project:

  • Programme design / theory of change facilitation
  • Performance management
  • Data management & analysis
  • Building impact measurement tools
  • Reviewing external evidence

Support for NDR-UK involved reviewing external evidence, building impact measurement tools, leadership development, performance management, data management and analysis, developing impact plans, and theory of change facilitation

The purpose was to assess NDR-UK’s impact over the previous 5 years and improve performance. Also to help the organisation reconnect with its customers and develop a future sales strategy and performance plan. The evaluation was undertaken in the light of decreasing grant funding from the Scottish Government.

Crellin Consulting devised a customer perception and satisfaction survey with several specific impact questions embedded. This was sent out via NDR-UK’s data base as survey monkey.

From the results, NDR-UK could demonstrate that frontline dietitian staff believed that use of their products saved time and money and improved patient outcomes. The Scottish government could understand see why the products took time develop (to reach the NHS information standard) and that this was important to customers.

Difference Made

Support from the Scottish government has continued on a project by project basis and the information has supported sales strategies.

Case study 2: Staying Put

Sector:

  • Housing & local facilities

Focus of project:

  • Programme design / theory of change facilitation
  • Developing impact plans
  • Performance management
  • Data management & analysis
  • Leadership development
  • Culture change
  • Building impact measurement tools
  • Reviewing external evidence

Crellin Consulting supported Staying Put, a domestic abuse organisation, to develop a Theory of Change and Social Return on Investment evaluations. This involved interviewing stakeholders and service users, reviewing external evidence, data management and analysis.

Staying Put wanted to improve its performance as part of its continuous improvement plans and secure further funding from Reaching Communities.

The main learning point was the variability of outcomes depending on each case manager’s approach, by supporting staff Staying Put have driven efficiency at a time when competition for resources is fierce. Asking women what they valued was very important - without this simple question the venture risked cutting some aspects of its service that were most important to its service users.

Staying Put has been able to communicate the value of their service, in both human and financial terms. Stakeholder engagement and publication of the evaluations has boosted Staying Put's standing.

Difference Made

Staying Put secured 6 years worth of Reaching Communities funding - approximately £600,000, for their legal team who support women to take out injunctions to help keep them safe in their own homes. More women have been helped with fewer resources and the leadership of the organisation has been strengthened.

Case study 3: NOVA

Sector:

  • Mental health & wellbeing

Focus of project:

  • Programme design / theory of change facilitation
  • Developing impact plans
  • Performance management
  • Data management & analysis
  • Building impact measurement tools

Crellin Consulting worked with Nova to develop Theories of Change, outcome frameworks and survey methods to collect data. A Toolkit approach was also developed for Nova members to use.

The aim was to assist Nova in bidding for Local Authority and NHS health and wellbeing contracts, particularly a Social Prescribing Contract. Nova needed to submit tenders with detail regarding outcomes monitoring. They needed to work with their supply chain (local VCS members) to be sure they could report on contracted outcomes and impact.

Nova now has a detailed Theory of Change, along with data capture methods to monitor ongoing performance. Impact measurement is built into Nova’s Quality Assurance Systems so that impact measurement and management is an integral part of their support to members. Members have a toolkit where groups can choose the right ‘level’ for them depending on their services, the level of detail needed and different funders/commissioners outcomes monitoring arrangements.

Difference Made

Nova won the Social Prescribing contract worth £1.4 million over 4 years, plus the contract to manage an associated small grants fund which will go out to members. Nova is the lead contractor subcontracting to the local and much larger NHS Foundation Trust.