Baxendale logo

Provider: Baxendale

Location:
  • London

Website: http://www.baxendale.co.uk/

Contact:robin.naudi@baxendale.co.uk

Sector experience:

Areas of expertise:

Organisation overview:

Baxendale is a specialist management consultancy that supports organisations committed to increasing their social impact to grow and thrive in the face of complex challenges. We are experts in helping organisations measure, manage and report on their social impact, both internally to support programme design, service line re-design and strategy development, and externally to funders, commissioners, social investors, and other stakeholders.

We are an employee owned business with a unique history, a significant depth of expertise in both private and public sectors, with a track record that includes supporting the creation of sustainable public and private sector enterprises, the provision of specialist consultancy support and supporting clients to access capital. We have a strong track record in delivering investment and contract readiness support to third sector clients, both directly and through grant funds such as the Investment and Contract Readiness Fund, the Childcare Investment Readiness Fund and Big Potential.

Our clients include public sector bodies (Whitehall departments, arm's length bodies and local commissioners), charities, social enterprises, and private sector businesses committed to generating positive impact.

The Baxendale team draws on expertise gained through working for market-leading advisory firms including Accenture, PWC and Deloitte, working within the public sector for Whitehall departments and No. 10, and occupying senior roles in national and international charities.

In the past few years we have led over £59 million of investments for our clients, and helped them to secure over £685 million of new contracts.

Case study 1: London-based business support and incubation service for disadvantaged young people

Sector:

  • Employment, training & education

Focus of project:

  • Programme design / theory of change facilitation
  • Developing impact plans
  • Data management & analysis
  • Building impact measurement tools

At the start of this project, the client was collecting and reporting on output-based data (e.g. the number of young service users and number of businesses created) and a limited amount of post-intervention outcomes (e.g. how many businesses were still trading after the intervention).
We helped the client to expand their impact measurement activity to include an outcomes-based survey for current service users, segmented into themes identified as mission critical by their new Theory of Change. As a result, they are now able to report their impact on the development of critical skills in young people such as employability skills, business acumen, aspirations, and resilience.
The development of a second survey for alumni, now means that they can track the ongoing impact of their business support programme for those still trading, and the impact of their employability skills training for those who have gone on to seek other opportunities.
The client can now capture a series of outcomes which illustrate their success at achieving their vision and mission. The development of a stakeholder prospectus detailing their impact on young people and local communities has provided a tangible marketing asset with which they can effectively engage with Local Authorities in new areas, an essential part of their plan to raise investment for growth.

Case study 2: Outdoor education and supported housing provider in the North West

Sector:

  • Citizenship & community

Focus of project:

  • Programme design / theory of change facilitation
  • Performance management
  • Data management & analysis
  • Building impact measurement tools
  • Reviewing external evidence

Our client - a youth charity offering supported accommodation and seeking investment for their outdoor education centre - was largely reporting on outputs, a limited number of outcomes and collected some qualitative customer feedback. We developed a service level Theory of Change, enabling them to segment their customer groups and stakeholders, and designed data collection tools and processes for each target group.
The support we provided gave the venture the ability to capture meaningful outdoor education outcomes for their service users. They have since gone on to raise £3.5m of secured finance for the redevelopment of their outdoor education centre.
Our focus on delivering replicable processes and capacity building allowed the venture to reproduce impact measurement across several services, including their health and wellbeing provision, with a focus on their Cancer Referral Programme.
As a result, the venture is now able to collect and report on data which is relevant to each service and target group, enabling the continuous improvement of each programme design and the development of tailored communications to key stakeholders. It also helped to reinforce the importance of integrating data collection processes into operational activity and is now included in job descriptions.

Case study 3: Large youth services provider in West London

Sector:

  • Employment, training & education

Focus of project:

  • Programme design / theory of change facilitation
  • Data management & analysis
  • Culture change
  • Building impact measurement tools

Originally the client’s impact measurement activity was output-based, capturing data such as number of learning sessions, casework interventions and accreditations gained. We supported them to develop an organisation-wide Theory of Change, and evaluated their impact through several data capture methods (e.g. stakeholder focus groups, surveys, and analysis tools such as SROI). The organisation is now able to demonstrate a wide range of outcomes for service users, including;
• Progression of young people not in education of training (NEET) to being engaged in employment, education, or training (EET)
• SROI outcomes for employability and serious youth violence services
• Economic value of volunteering programmes
• Alongside in-depth qualitative case studies.
As a result of our support, they published their first ever social impact report, which included a series of data firsts including:
- Evidenced outcomes in high priority programmes such as serious youth violence and NEET programmes
- Evidenced outcomes for adults related to target young service users
- ROI for volunteer programmes
Described as a “pivotal piece of work for us” by the Chief Executive, the new outcome data has led to extensive programme redesign and a re-focus on high priority service outcomes. The outcome data collected is now routinely used in communications with commissioners, including in several large service contract bids, the outcomes of which are pending.