ATQ Consultants  logo

Provider: ATQ Consultants

Location:
  • East of England

Website: http://www.atqconsultants.co.uk/

Contact:eileen@atqconsultants.co.uk

Sector experience:

Areas of expertise:

Organisation overview:

ATQ aims to ‘Answer the Question’ put to us by the organisations we work with.
Our approach to impact management is entirely pragmatic. We help social ventures assess whether they have the data they need to understand the impact they achieve, and if they need new processes and systems to support better impact management. We then help them use data on outcomes and impact to improve their performance, change what they do and even develop entirely new solutions. We also help ventures become more sustainable by using the performance data they have to demonstrate their effectiveness to funders, commissioners and social investors, or develop outcomes-based contract propositions and Social Impact Bonds.
We have proven experience as a successful provider under both rounds of the Impact Readiness Fund, the Big Potential Fund, Investment and Contract Readiness Fund and Commissioning Better Outcomes Fund. For further details, please contact us or visit www.atqconsultants.co.uk.

Case study 1: Barnardo's

Sector:

  • Citizenship & community

Focus of project:

  • Data management & analysis
  • Reviewing external evidence

Barnardo’s Big Manchester service worked with families in North Manchester to address the impact that domestic abuse, parental mental ill health and/or substance misuse has on children aged 5-11 in a household. Big Manchester was funded though Big Lottery’s Improving Futures programme and Barnardo’s was keen to try to persuade Manchester City Council to fund delivery beyond the original three year period. In order to consider making funding available, the Council needed evidence of the impact the service had had in terms of both improved outcomes for families and cashable savings.

ATQ worked with the Big Manchester team to establish the impact of the service on individual families. This involved analysis of case notes supplemented by interviews with practitioners to build up a comprehensive before and after picture of the cohort. At the same time we undertook research into similar programmes elsewhere in order to establish a benchmark for performance. We identified that Big Manchester had achieved significant positive impact on its participants that compared well (or better) to that achieved by comparable programmes. We also quantified the savings that would accrue to Manchester City Council, and other potential co-commissioners, if the service were continued.

Although it was not successful in securing funding on this occasion, Barnardo’s has used the learning to inform the design of other programmes.

Case study 2: Sova (part of CGL)

Sector:

  • Citizenship & community

Focus of project:

  • Data management & analysis
  • IT systems support
  • Building impact measurement tools

Sova is a charity that works in the heart of communities to help people steer clear of crime. It provides a range volunteer led mentoring services built around two work streams: Resettlement and Rehabilitation (supporting adult and young offenders, either on release from custody or in the community) and Strengthening Communities (working with children, young people and families who are at risk).

In 2016, ATQ and Sova applied successfully to the second round of the Impact Readiness Fund (IRF2) for an Impact Growth grant to enable Sova further to develop its impact measurement systems and practices, and build new functionality into its IT platform, CRiiS, to support delivery of its core mentoring services.

The project was delivered in three stages. First, we reviewed Impact Star and Sova’s existing processes and practices and compiled a specification of system requirements. Second, we developed and tested CRiiS to incorporate new functionality and implemented the changes. Finally, we developed training support tools and rolled out a training programme via super users to all staff.

Following go-live, Sova has been compiling valuable impact data about its service users and there have been further system enhancements specified and developed since.

Case study 3: Trailblazers, LCPT and Safer London

Sector:

  • Citizenship & community

Focus of project:

  • Programme design / theory of change facilitation
  • Data management & analysis
  • IT systems support
  • Building impact measurement tools

Trailblazers, LCPT and Safer London a successful cohort bid, with ATQ, to the Impact Readiness Fund (IRF). All three ventures provided advocacy and mentoring support services to offenders and ex-offenders with the aim of reducing reoffending. We reviewed the Theories of Change of each venture; identified and filled gaps in existing outcome measures; designed the processes and systems required to collect, manage and report on outcomes; and developed the specifications for the IT systems needed to support impact management.

The advantage of working collaboratively became apparent from the first workshop where comparisons of respective Theories of Change led to collation of a set of common components that together make up ‘high quality advocacy and mentoring support’ services. Further it was revealing that, despite working with very different client groups and presenting issues across the three ventures, there were common processes that led to improved outcomes and impacts that needed to be measured.

This in turn led to shared learning from respective working practices on, for example, collation of data to support evaluation, and reporting for programme management activities as well as measuring social outcomes and presenting impact to current and prospective commissioners and funders.